Return Policy

We want you to be satisfied with your purchase. If your order is not right for you, this policy explains when a return or refund may be available.

30-day return window

You may request a return within 30 days of the delivery date.

To be eligible for a change-of-mind return, the item must be:

•In resalable condition;

•Free from excessive use, damage, stains, odors, or alterations;

•Returned with all included parts, accessories, decorations, instructions, and original packaging where reasonably available; and

•Accompanied by proof of purchase or the original order number.

Because Christmas trees are seasonal products, please inspect the item promptly after delivery and before using or decorating it extensively.

Product defects, damage, or incorrect items

•Arrives damaged;

•Is defective or does not function as described;

•Is missing parts; or

•Is different from the item ordered.

Email raheemjohnson967@gmail.com with your order number, a description of the issue, and clear photos or a short video. We may ask for additional information to determine whether the item qualifies for a replacement or refund.

Do not discard the product or packaging until we have reviewed your claim. For a confirmed defect, shipping damage, or fulfillment error, we will provide [a replacement at no additional cost / a prepaid return label / a full refund, including the original standard shipping charge], as applicable.

Change-of-mind returns

For a change-of-mind return, the customer is responsible for [return shipping costs / no return shipping costs] unless otherwise required by law.

The customer is responsible for securely repackaging the item. We are not responsible for damage that occurs during a customer-arranged return because the item was inadequately packaged.

Items that cannot be returned

The following items are not eligible for a change-of-mind return unless they arrive damaged or defective:

•Items returned after the 30-day window;

•Items that have been used, altered, washed, or damaged after delivery;

•Items missing parts or accessories because of customer handling;

•Gift cards; and

•[List any additional non-returnable items.]

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

How to request a return

To request a return, email raheemjohnson967@gmail.com with:

1.Your full name;

2.Order number;

3.Item you want to return;

4.Reason for the return; and

5.Photos or video if the item is damaged, defective, or incorrect.

Do not send an item back before receiving written return instructions. Returns sent to an address that has not been provided by ijmissed may not be accepted.

Return address: [Insert the confirmed return address supplied by your fulfillment partner.] Return authorization required: Yes.

Refunds

After we receive and inspect an approved return, we will email you to confirm whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method within [5–10 business days] after approval. Your bank or payment provider may require additional time to post the credit to your account.

Unless otherwise required by law, original shipping charges are non-refundable for change-of-mind returns. If the return is due to damage, a defect, or our fulfillment error, [state whether original standard shipping will be refunded].

If only part of an order is returned, only the approved returned item and any applicable charges will be refunded.

Exchanges and replacements

We generally do not offer direct exchanges because inventory can change quickly. If an item arrives damaged, defective, or incorrect, we may offer a replacement when inventory is available or issue a refund.